We currently ship within the United States only. At this time, we do not offer international shipping.

Yes, we provide free shipping on all orders within the United States. There is no minimum purchase required.

• Order Cut-Off Time: Orders placed after 5:00 PM EST will be processed on the next business day.
• Processing Time: Orders are typically prepared within 1–2 business days (Monday–Friday).
• Transit Time: Delivery usually takes 2–3 business days after dispatch (Monday–Friday).
• Estimated Delivery Time: Most orders arrive within 3–5 business days from the date of purchase (Monday–Friday).

Yes. Once your order has been shipped, you will receive a tracking number via email. You can track your order anytime through our tracking page.

We offer a 30-day return window from the date of delivery. Items must be unused, in original condition, and include all packaging and tags. For full details, please review our Return & Refund Policy.

Once your returned item is received and inspected, refunds are processed within 7 business days and issued to your original payment method.

No, We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order. See our full Return & Refund policy.

We accept major credit cards including Visa, Mastercard, American Express, and Diners Club. All transactions are processed securely in USD.

If your order is delayed, damaged, incorrect, or missing, please contact us as soon as possible. Our support team will assist you in resolving the issue promptly.

Calteran

Address: 34 Nelson St, East Hartford, CT 06108, USA
Email: support@calteran.com
Phone: +18608477618

Customer Support Hours:
9:00 AM – 5:00 PM EST, Monday – Friday, except weekends.

We aim to respond to emails within 24 hours during our regular business days.