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Privacy policy

We want to be upfront with you about how we handle your personal info. This Privacy Policy is here to explain what happens when you visit our website, buy something from us, or use our services. We're talking about how we collect, use, and share the information you give us. At Calteran, we're committed to being transparent about what we do with your data.

When you use our services, you're agreeing to the rules we've outlined in this policy. So, take a close look and make sure you understand what you're getting into.

1. Information We Collect and Purpose

We need to collect some personal information so we can run our business smoothly, process orders, and help our customers when they need it. This information also helps us make our website better, follow the law, and prevent fraud. By doing this, we can give our customers a safe and reliable experience.

2. Types of Information We Collect

Information You Provide

  • Personal details such as your name, email address, phone number, and billing or shipping address
  • Order-related information, including purchased items and payment confirmations
  • Account credentials if you create an account
  • Messages or inquiries submitted to our support team

Information Collected Automatically

  • IP address
  • Device type and browser details
  • Pages viewed and interactions on our website

Information from Third Parties

We might get information from other companies we trust, like the ones that handle payments or provide services to us, which helps us run our business.

3. How We Use Your Information

Your personal information may be used to:

  • Process and deliver your orders
  • Handle payments and transactions
  • Provide customer service and order updates
  • Improve our website and user experience
  • Prevent fraudulent or unauthorized activity
  • Comply with legal requirements
  • Send marketing communications where permitted by law or with your consent

We comply with all relevant privacy laws, including the California Consumer Privacy Act, to ensure your personal information is protected.

4. Cookies and Tracking Technologies

We use things like cookies to make our website better and to understand how people use it. This helps us make improvements. You can change your cookie settings in your browser, but if you turn them off, some things on our site might not work right.

5. Sharing Your Information

We may share your personal information with:

  • Service providers that help operate our business
  • Payment processors and delivery partners
  • Marketing and analytics providers
  • Legal authorities when required by law

We keep your personal info private and don't share it with anyone else.

6. Third-Party Websites

When you're on our website, you might see links to other sites. We don't control those sites, so we're not responsible for how they handle privacy or what they post. If you decide to visit one of those sites, make sure to check out their privacy policies before sharing any personal info.

7. Children’s Privacy

We don't allow people under 18 to use our services. If we find out that we've accidentally collected personal info from someone that young, we'll take steps to get rid of it right away.

8. Data Security and Retention

We do our best to protect your personal info, but no system is totally safe. We only keep your info for as long as we need to, whether that's to do business, follow the law, or make sure our agreements are enforced.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections or deletion of your data
  • Receive a copy of your personal information
  • Limit or object to certain processing activities
  • Withdraw consent where applicable
  • Opt out of marketing communications

If you wish to exercise any of these rights, please contact us at support@calteran.com. We may need to verify your identity before processing your request.

10. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Calteran

Address: 34 Nelson St, East Hartford, CT 06108, USA
Email: support@calteran.com
Phone: +18608477618

Customer Support Hours:
9:00 AM – 5:00 PM EST, Monday – Friday, except weekends.

We aim to respond to emails within 24 hours during our regular business days.